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Frequently Asked Questions
About the Sport
What is Padel?
Commonly referred to as a cross between tennis and squash, padel is the fastest-growing sport in the world. Basic gameplay and scoring are the same as tennis, but padel implements the ability to hit the ball off of the glass walls surrounding the court - as long as it bounces on the ground, first.
Is this Pickleball?
Padel is not pickleball. Padel is more dynamic due to the surface area and nature of the sport. It has the versatility of tennis, intensity of squash, and pace of pickleball.
What Equipment Do I Need?
Racquet: A padel racquet is a solid, stringless racquet with a perforated surface, short handle, and a round or teardrop shape designed for control and power on the padel court. Made from materials like carbon fiber and EVA foam, padel rackets vary in weight and balance to suit beginner to advanced players seeking performance and precision.
Balls: Padel balls look similar to tennis balls but are slightly smaller, less pressurized, and have a lower bounce to suit the pace and court size of padel. Made with a rubber core and felt exterior, they’re specifically designed to perform consistently on artificial turf and enclosed courts.
Padel Shoes: While we recommend padel shoes, any sneaker with a low drop and decent tread will do.
Don't have your own equipment? Rent or purchase yours today from our onsite Pro Shop.
About Our Clubs
Do You Have Showers and Changing Rooms?
Yes, all guests have access to our changing rooms which have showers, towels, and essential toiletries.
Do You Have WiFi
Yes we do, many of our members use our lounge areas as co-working space during our off-peak hours!
Is There a Dress Code?
We do not have a strict dress code, but sportswear is mandatory for all players in addition to tennis shoes with decent tread and a low drop.
Do I Need to Be a Member to Play?
As a non-member, you can still enjoy court reservations, programming, and 1:1 sessions with our coaches. Non-members also have access to our locker rooms and showers, and have at least one designated social and co-working space per club.
Learn more about membership here, and book your court today!
What is Your Rating System, and How Do I Get Ranked?
Our club operates on the NPRP rating system. To obtain a rating, download our app and set up a profile.
Once you’ve set-up your account go to your profile tab and you should see a “Get Rated” option which will prompt a questionnaire to assign you your initial rating. Complete the brief questionnaire as accurately as possible to obtain your initial rating.
How Can I Improve My Rating?
You can improve your rating by setting up Official Matches within the app. Our dynamic rating system will then update your rating depending on the match results.
What Is Your Cancellation Policy?
Players will be responsible for the total court booking fee for cancellations made less than 24 hours before the time of a reservation. Please add all other players to your booking to ensure your account is not charged the entire amount.
Please Note:
By clicking book, you are paying the individual court booking fee for yourself and for any other players added by you who you have selected to ‘include payment’. The total court booking fee will always reflect the sum of individual court booking fees for all four players.
If no other players are added as part of your booking or checked in at the time of your reservation, you will be responsible for the total court booking fee for yourself plus three nonmembers and charged accordingly during peak hours.
Off-peak hours are Monday - Friday from 9AM to 4PM.
Booking a Court
How Do I Book a Court?
Create an account on our app or online to create your reservation today!
How Do I Set Up a Game Match?
To set up a game match simply download the app (make sure you have a verified rating already), book your court time, enable game match and set the rating range which will allow others with the same or similar rating to join your match!
Please note, game matches cannot be made within 24 hours of your preferred match start time as we cannot guarantee the match will be filled.
My Game Match Didn't Fill, Now What?
If Game Match is enabled and four players do not join a reservation, the club will endeavor to have someone of an adequate skill level available to play. If this is not possible, the match will be cancelled prior to its scheduled time and all players will reimbursed the court booking fee in Club Credits.
If you cancel a Game Match reservation yourself outside of our cancellation window, however, you will be responsible for the total court booking fee.
What Are Official Matches?
Official matches are games where the final score is recorded and impacts the player's ratings. It's crucial that all participants are aware it's an official match before it begins and that everyone consents to it.
What Are Official Matches?
Official matches are games where the final score is recorded and impacts the player's ratings. It's crucial that all participants are aware it's an official match before it begins and that everyone consents to it.
How Do I Set Up Official Matches?
Official Matches are set up just like regular matches or game matches, once everyone agrees to make it an official match there is an option on the reservation to make it an official match.
I’m Just Visiting, How Can I Find People to Play With?
Simply download the app or go to our booking page, create a profile and answer a quick questionnaire that will give you a rating and create and join matches and clinics!
Do I Need Four People to Book a Court?
Padel is a doubles-only game, and as such, we ask that all four people are on the court during our peak times.
No partner? No problem! Create and join Game Matches and Open Plays to play against people of a similar level, and meet other padel enthusiasts.
Academy
How Do I Book a Clinic?
Clinics are scheduled weekly, you can check the calendar on the app and see if there is a clinic for your level that works for you!
Can I Book a Clinic for More Than One Person at a Time?
Clinics have a max capacity of four people, and we cannot add guest profiles to clinic slots; everyone has to have a profile and a verified rating to join.
Do You Offer Kid's Programming?
Yes! All programming is shown on our booking portal.
Payment
Do You Offer Gift Cards?
If you’re interested in a physical gift certificate, feel free to stop by either of our locations between the hours of 7am and 10pm and we’ll be more than happy to help you!
If you’re interested in digital credit, we’ll need to set up an account for the giftee if they do not have one. To do this, we get on the phone and purchase Club Credits in the amount you wish to give, we’ll need the following information about the giftee to create their account:
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Name
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Email
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Phone number
Feel free to give us a call at 917.970.0036 between the hours of 8am and 10pm, and we can get the process started.
How Can I Purchase Club Credits?
In the app go to your profile → top right corner → payments → club credits → select amount of funds to add → select credit card and add the funds to your club credits.
Refunds
All refunds go back on Club Credits. No exceptions.